Reduce your revenue loss

The main causes for machine breakdowns1 include irregular servicing and failure to follow manufacturer guidelines. Did you know, in the terms and conditions, most manufacturers void your extended equipment warranty if your equipment is not regularly serviced?

Regular maintenance can help:

  • Reduce downtime
  • Enhance efficiency
  • Save on overall costs
  • Decrease the risk of shortened equipment lifespan
  • Reduce the depreciation of your assets
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Dental equipment is a vital component to the practice and is an important investment for dentists. A well-maintained dental practice will ensure that patients are comfortable, safe and receive excellent care.

Dental equipment servicing should be carried out regularly to ensure that your dental practice is running smoothly. In addition, it can help prevent expensive breakdowns that cause a loss of revenue and disrupt patient treatment.

Your patients' safety should always be the priority when operating any type of dental practice.

Health and safety regulations require that you follow manufacturer's recommendations regarding servicing schedules. This ensures that all equipment complies with current standards and is safe for use.

As per the Provision and Use of Work Equipment Regulations (PUWER2) 1992, you must maintain equipment, so you do not put your employees and, in this case, patients at risk.

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Do you service your equipment on a regular basis?

Unexpected downtime caused by equipment malfunction will cost your practice money. Why wouldn’t you protect your business from preventable problems and expenses?

If you invest in a car, would you not get it serviced? How is it different from your dental equipment?

How do you feel about those numbers? Are you shocked?

This loss CAN be prevented!

Best practice dictates that equipment should be serviced7 according to manufacturer recommendations, or at least once a year. If you use the equipment at a higher rate than average, it will need a more frequent service as well.

If your equipment is well maintained8, it will last longer, and therefore the better value it will be. The manufacturer's instructions should proscribe the necessary maintenance to keep your equipment safe. These instructions should always be followed. Any manufacturer’s extended warranty can become void* if the equipment is not serviced as per their recommendations.

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What are the advantages of regularly servicing your equipment?

  • Reducing your practice downtime
  • Delivering superior patient experience
  • Reducing your financial costs
  • Henry Schein engineers are trained by partner manufacturers.
  • Accredited engineers ensure the very best level of service when visiting your practice

3 levels of cover allowing you a bespoke solution

Level 1

Level 1

  • General diagnosis and report
  • Functionality check
Level 2

Level 2

Manufacturer trained technicians deliver LEVEL 1 servicing PLUS:

  • Comprehensive Annual Service
  • Use of manufacturer approved Service kits
  • Full testing of unit
Level 3

Level 3

Manufacturer trained technicians deliver LEVEL 1&2 servicing PLUS:

  • 2 labour charges per annum
  • Additional spare parts discounts available
  • Maximum 72 hour call out response
  • Manufacturer trained Remote Support (where applicable)