What Is Service First?
Service First is Henry Schein’s dedicated equipment support service, designed to make reaching our engineers directly easy and fuss-free. With Service First, you can request support directly from your smartphone without the need for an app: simply scan, and access.
But how does it work?
Step 1: We attach QR codes to all your practice's equipment, even pre-existing items.
Step 2: If a problem arises, you can scan the QR code to contact us.
Step 3: If you contact us before 4pm, we will pick up your query the same day, to help get your equipment up and running again as quickly as possible.
Need faster support? Call us directly on 0800 028 4749, or request a Remote Assistance Call.
Offer 1: Save More When You Book Maintenance Through Service First
Unlock 20% off all future maintenance appointments when you register for Service First at just £29.99 a month for the first year, with your first month free. Book your servicing and maintenance from a single platform to streamline your scheduling, and provide easy access your full service history – all from one place.
Highlights:
- Lower pricing on maintenance services with a saving of 20% on all future maintenance appointments.
- Faster, simplified booking from one place, saving you time and effort.
- No long-term commitment required: opt out at any time.
Offer 2: Big Savings For Smaller Practices With Tiered Pricing
Smaller locations deserve big value, which is why Service First offers reduced pricing tiers tailored specifically for locations with fewer assets or smaller teams, meaning you only pay for what you need. Register for Service First at just £19.99 a month for the first year, with your first month free, to reap the benefits today.
Highlights:
- Lower monthly or per-location rates for smaller practices.
- Full access to core features, meaning you receive all the same benefits at a reduced cost.
- Grows with you: if your location expands, we can expand your Service First package with it, so you continue to receive the appropriate support.
- No long-term commitment required: opt out at any time.
Report a Problem as it Occurs
Why Rely On Us For Your Dental Equipment Servicing?
At Service First, we only use high-quality replacement parts fitted by our trained experts, with no hidden fees, to give you the ultimate peace of mind.
Genuine replacement parts
We only use replacement parts produced by the original manufacturer, and we will never repair your machine with third-party parts.
Manufacturer-trained engineers
All our engineers are trained in-person by the manufacturer. We will never send an engineer who hasn't been trained fully to a job.
Transparency in what we do
We use a maintenance checklist on every job, and guarantee no hidden costs or unpleasant surprises. Quality is always our top priority.
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
Syreeta Alexis has assisted me very closely when old equipment has unfortunately required urgent attention to keep us open and has organised engineers for us within minutes with very prompt responses.
What is Service First?
Service First is Henry Schein’s equipment support service that allows dental practices to contact engineers quickly using QR codes. By scanning a code attached to your equipment, you can access support, troubleshooting tools, and request assistance directly from your smartphone, without the need for a dedicated app.
What are the benefits of using Service First?
Service First gives you fast, convenient access to support, including an AI assistant, troubleshooting tools, FAQs, and product manuals. QR codes provide engineers with key equipment details instantly, helping resolve issues faster and keep your practice running smoothly – meaning less downtime and loss of revenue.
