Facilitation of Financial Advice or Agreements

If your complaint relates to a financial product or service and you fall within the definition of ‘consumer’ used by the Financial Ombudsman Service and you are not satisfied with the final response that you receive from us in respect of your facilitation of financial advice or an agreement, you have the right to complain to the Financial Ombudsman Service. You must do this within six months of our final response.

When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet or you can obtain a copy from:
www.financial-ombudsman.org.uk
Financial Ombudsman Service, Exchange Tower, London E14 9SR
By freephone:  0800 023 567 
Standard Telephone: 0300 123 1 123
Outside of the UK: +44 20 7964 0500

*Calls are charged at the same rates as 01/02 number on mobile tariffs.

If your finance has been arranged through DLL, you may also raise a complaint to them. For details of how to complain, please refer to DLL’s complaints policy, available on their website or via the following link.

If your finance has been arranged through Braemar Finance, a trading style of Close Brothers Limited, you may also raise a complaint to them. For details of how to complain, please refer to Braemar’s complaints policy available on their website, or via the following link.

If you are unsure which third party finance provider you have arranged finance with, please contact Henry Schein’s customer service team, who will be happy to assist: customerservice@henryschein.co.uk.