If used with care, imaging plates can be used indefinitely until physically damaged. However, the imaging plates will show wear over time due to continuous use. Inspect the imaging plates regularly and replace them if they are scratched and/or show signs of excessive wear.

To prevent damage to the imaging plates and the possibility of image artifacts, avoid contact between the imaging plates and the following materials/solutions/solvents: Isopropyl alcohol, hydrogen peroxide and other peroxides, citrus-based cleaners, hand lotions and water-less hand sanitizers, as well as surfactants and lubricants.

Handling and Storage of Imaging Plates

• Imaging plates should be stored in their original packing or storage box when they are not in use. Always store imaging plates in a dark and dry place.
• Do not expose the imaging plates to light for long periods as this can have a degrading effect.
• Do not store imaging plates in hot or moist conditions.
• Do not fold, crease, or bend the imaging plates.
• Avoid touching the active side of the imaging plates, and be careful not to drag the active side of the imaging plate across any surface as this will damage the imaging plate.
• Do not leave imaging plates where they can become damaged by liquid or chemical spills.
• Do not autoclave.

Cleaning the Imaging Plate

Clean the imaging plate to remove dirt, dust particles, finger prints and so forth that could affect image quality.

Cleaning Materials

• Clean, dry non-abrasive, lint-free wipes or cloths
• Screen Cleaner (Ask your Henry Schein Dental Equipment Specialist for more information)

Cleaning Method

To clean the imaging plates, follow these steps:

1. Fold a non-abrasive, lint-free wipe or cloth and dampen with a small amount of the solution. Be careful not to pour the solution directly on the imaging plate. Excessive amounts of the screen cleaner may damage the imaging plate.
2. Wipe the imaging plate thoroughly dry with a clean, dry, non-abrasive, lint-free cloth to remove residual cleaner. DO NOT LEAVE THE imaging plate TO AIR-DRY. Apply pressure to remove persistent dirt, if necessary.

Do not soak the hygienic sheath in any cleaning or disinfecting solutions. Do not autoclave; autoclaved hygienic sheaths must be discarded.

Frequency of Disinfection

The hygienic sheath is the primary means of infection control and protection from contaminated imaging plates.

Disinfect the imaging plate after every use (after the image plate is scanned), before it is inserted in the hygenic sheath for the next use.

Disinfection Solutions

To disinfect, use either a self-prepared solution, or a commercially prepared product that adheres to the following specifications and restrictions:

• Diluted bleach solution: dilute one part 5.25% sodium hypochlorite with ten parts of water.
• A commercially prepared equivalent solution of diluted bleach that does not contain any ingredients (Isopropyl alcohol, hydrogen peroxide and other peroxides, citrus-based cleaners, hand lotions and water-less hand sanitisers, as well as surfactants and lubricants) that can cause damage to the hygienic sheaths and imaging plates.

Disinfection Method

If a commercially prepared equivalent solution of diluted bleach is used, follow the manufacturer’s specifications and warnings.

To disinfect the hygienic sheaths and imaging plates, follow these steps:

1. Moisten thoroughly (but not dripping) a non-abrasive, lint-free cloth with the prepared diluted bleach and wipe the hygienic sheath clean
2. After one minute wipe off the bleach residue with a new, soft, lint-free cloth dampened with water.
3. Wipe dry with a non-abrasive, lint-free cloth.

The imaging plate contains Barium and should be considered hazardous or special waste in specific conditions at the end of its useful service life. For disposal or recycling information, contact your local authorities.

Cleaning the Scanner Body : Use disinfection wipes for medical equipment to clean the scanner body thoroughly from all sides, including the tray. It is the user’s responsibility to disinfect the imaging plates tray daily to prevent cross contamination

Cleaning the Detachable Insertion Panels : The CS 7600 makes use of three insertion panel sizes according to the inserted plates size (0, 0–3, and 4). The maintenance procedure is identical for both insertion panels. It is the user’s responsibility to disinfect the detachable insertion panel(s) daily to prevent cross contamination. Do not autoclave; autoclaved detachable insertion panel(s) must be discarded.

To clean and disinfect the insertion panels, follow these steps:

• Remove the installed insertion panel by inserting a finger in the designated removal depression at the bottom of the insertion panel (A) and lifting out the insertion panel (B).
• Use disinfection wipes for medical equipment to clean the detachable insertion panels thoroughly from all sides including the slot.
• The scanner displays a prompt to put in place an insertion panel, either a size 0 (left figure in prompt), size 0-3 (middle figure in prompt) or a size 4 (right figure in prompt) insertion panel. 
• Install the cleaned and disinfected insertion panel by positioning the insertion panel at a 45 degree angle to the right side of the insertion panel’s housing (A) and pressing the insertion slot panel in from right to left (B) until it’s completely inserted (C).
• The scanner displays an insertion confirmation.
• For size 0, press the left function button to confirm and return to the main screen.
• For size 0-3, press the right function button to confirm and return to the main screen.
• If insertion Panel 4 is inserted, the scanner displays the following insertion confirmation.
• For size 4, press the middle function button to confirm and return to the main screen.

Before you perform this procedure, make sure you have the rollers cleaning plate.

The scanner rollers should be cleaned in the following cases:

• When the scanner prompts to clean the rollers (after every 1000 cycles).
• When there are dirt-related artifacts on the scanned image.

To clean the scanner rollers, follow these steps:

Cleaning the rollers requires using the size 4 insertion slot

• If the size 4 insertion slot is not installed, replace the insertion slot with the size 4 insertion slot. (See page 64 of the user manual.)
• Press the scanner’s left function button to access the Settings menu.
• Select Rollers Cleaning.
• Press the middle function button to confirm the Rollers Cleaning message. The Rollers Cleaning screen appears.
• Peel the adhesive protective sheet from the rollers cleaning plate.
• Insert gently the rollers cleaning plate into the size 4 insertion slot with the adhesive side first and the black stripe facing downwards until the rollers draw the rollers cleaning plate in.
• When the cleaning procedure is completed the scanner displays a message that the roller cleaning is done.
• Remove the roller cleaning plate from the insertion slot.

Tip: The cleaning procedure is to be repeated 3 times to ensure the rollers are thoroughly cleaned.

Cleaning the Scan & Go : Use disinfection wipes for medical equipment to clean the Scan & Go device thoroughly from all sides.

Replacing the Battery (Scan & Go Generation 1) : For Scan & Go Generation 1 models released before June 2012. Scan & Go devices after June 2012 do not have a battery.

Replace only with a Carestream genuine BL-5C battery

To replace the Scan & Go battery, follow these steps:  

• Press the On/Off button for 5 seconds to turn off the Scan & Go device (A). (The blue LED will flash quickly 3 times (B) and then the device is powered off.) Disconnect the Scan & Go device’s USB cable (C). 
• Open the battery compartment by carefully pressing the clip outwards and lifting out the cover (A, B).
• Extract the battery as shown in the figure above (C, D) using the removal depression to lift the battery out.
• Insert the new battery by first pressing its contacts against the battery housing terminals (A) and then place it in the housing (B). 
• Press the cover firmly to close it (C, D in above figure).
• Connect the USB cable to the computer.
• Charge for 3 hours.  
• Verify the device operates: press the On/Off button for 1 second and verify that the LEDs function as described in the “Scan & Go Overview” on page 9 of the user manul.
• Dispose of the old battery in accordance with all applicable federal, state, and local regulations.

Detailed below is a list of malfunctions which may appear on your scanner’s LCD and in the image acquisition interface. Click on a message to see the possible cause of the malfunction and what action should be taken.

If you do not find the problem below or the action you take does not solve the problem, please contact our support team on 08700 10 20 46. In order to help you, have the model number of your unit and details of the malfunction.

Image or  Image on scanner display

And/or

Image in the image acquisition interface

Possible Cause

Limited or no connection to scanner (physical connection is intact, but the IP address is not correct).

Action

• Check the network cable is connected to its RJ45 port in both the scanner and workstation computer.
• Check the local network connectivity.
• Check the computer’s firewall settings and disable the firewall.
• Replace the network cable.
• Check the scanner’s network configuration.

ImageImage appears.

Possible Cause

No connection to scanner after launching image acquisition interface.

Action

• Check that the scanner’s power supply is connected.
• Check the network cable is connected to its RJ45 port in both the scanner and workstation computer.
• Check the local network configuration.
• Check the computers’s firewall settings and disable the firewall.
• Exit the image Acquisition interface and relaunch the application.
• Check the scanner’s network configuration by checking in the scanner’s Settings-IP Setup screen if DHCP is enabled or not and consult with your system administrator what the scanner configuration should be.
• Replace the network cable.
• If the scanner icon frame does not change to green within 40 s, restart the scanner.

Possible Cause

Scanner memory full.

Action

Clear scanner memory.

Clearing the Scanner Memory

The scanner’s storage capacity is 25 images. Images are stored in the scanner’s memory in the following cases:

• When No ID is selected in the scanner’s Select patient screen (See “Retrieving No ID Images” on page 36 of the CS 7600 User Manual).
• When the destination workstation is not available due to network problems and so forth.

When the scanner’s memory nears its limit, the scan number icon changes to red.

To clear the scanner’s memory, follow these steps:

1. Start the CS 7600 image Acquisition interface.
2. Open the exam acquisition to which the images belong, or alternatively create a new temporary exam acquisition in which you will save these images.
3. Select the scanner; it is indicated by the following full memory/error state icon:
4. In the Scanner List, select the desired scanner and click Image the small arrow. The list of No ID images for this scanner is displayed.
5. In the scanner memory panel select the image you wish to clear, and drag to the desired frame in the images area template or delete by dropping to the Images Gallery.
6. To delete all the images in the Images Gallery, click Image
7. To confirm, click YES. All the images are removed from the Images Gallery. The scanner icon becomes highlighted green indicating that the scanner is ready for use.

Possible Cause

Imaging plate loading failure.

Action

• Press the middle function button to eject the imaging plate and then reinsert the imaging plate again.
• Replace imaging plate if reinsertion does not work.

Possible Cause

Imaging plate inserted incorrectly.

Action

Important: Do not insert any tools into the scanner. If any tool is inserted into the scanner the warranties are null and void.

To retrieve a fallen imaging plate, follow these steps:

• Turn off the scanner and disconnect the scanner from the mains power source.
• Disconnect the scanner from the network.
• Unscrew the crosshead screw which is holding the rear service cover.
• Open the rear service cover, and put it to one side.
• Gently insert your hand and remove the fallen plate, as shown in image below:

Important: If the plate is not in the location shown in the above picture, do not continue to look for the plate, call our service team on 0800 028 4749.

• After the imaging plate has been removed, replace the rear service cover and reinstall the crosshead screw firmly so that there is no possibility of light penetration.
• Connect the scanner to the mains power supply.
• Reconnect the scanner to the network.
• Replace the cover over the network and power sockets.
• Turn on the scanner.
• Wait for the “Insert Plate” message. The scanner is ready for use.
• In case Error 41 appears, check that the rear service cover is closed properly.

Possible Cause

Either imaging plate inserted incorrectly or the imaging plate hygienic sheath is inserted in the wrong direction.

Action

• Make sure you are using Carestream imaging plates.
• Make sure you follow the preparations and scanning instructions in the Acquiring Images procedures to prevent incorrect insertion of the imaging plates.
• Reinsert the imaging plate in the right direction: with the active side facing outwards.
• Turn the hygienic sheath around to switch between the open side of the sheath with the foam strip to the sealed side, then position it correctly into the insertion slot.

Possible Cause

The scanned image was routed to the scanner’s memory.

Action

Use the image Acquisition interface to check the selected scanner’s unclaimed images and retrieve the required images.

Possible Cause

Incompatible insertion panel size.

Action

Check if the insertion panel size is compatible to the imaging plate size.

Possible Cause

Scanner rollers have accumulated grime.

Action

Clean the scanner rollers.

Note: Before you perform this procedure, make sure you have the rollers cleaning plate.

The scanner rollers should be cleaned in the following cases:

• When the scanner prompts to clean the rollers (after every 1000 cycles).
• When there are dirt-related artifacts on the scanned image.

To clean the scanner rollers, follow these steps:

Note: Cleaning the rollers requires using the size 4 insertion slot.

1. If the size 4 insertion slot is not installed, replace the insertion slot with the size 4 insertion slot. (See page 64 of the CS 7600 User Manual).
2. Press the scanner’s left function button to access the Settings menu.
3. Select Rollers Cleaning.
4. Press  Image the middle function button to confirm the Rollers Cleaning message. The Rollers Cleaning screen appears.
5. Peel the adhesive protective sheet from the rollers cleaning plate.

Symbol appears in the image acquisition interface display

Possible Cause

No USB connection to Scan & Go device.

Action

• Press the Scan & Go device On/Off button for 1.5 seconds. If the icon colour changes from red to white, connection is established.
• Disconnect the USB cable from the Scan & Go device and reconnect it. If the icon colour changes from red to white, connection is established.
• Insert the Scan & Go device in an alternative USB port in your workstation. If this is the first time the Scan & Go device is detected. When the icon colour changes from red to white, connection is established.
• Reinstall the image Acquisition interface and leave the Scan & Go connected.